Role: Account Manager/Executive
Location: Chester, UK (City Centre)

Orientation Marketing is a Chester-based marketing agency servicing science and technical industries such as pharmaceutical, medical, food, nutraceutical and cosmetics. The company was founded in 2015 in Chester and in 2019 opened a US subsidiary office.

This is a fantastic opportunity to join a growing, international company. Orientation Marketing was shortlisted as “Small Digital Agency of the Year” in the 2019 Northern Digital Awards and we work in a vibrant office atmosphere, with a retro games console and music system. We are a sociable team and often arrange team events outside of work hours.

The role we are recruiting for will assist the Orientation Marketing team with managing existing customer accounts and offering support with client-focused work such as media planning, buying and campaign management.

Account Manager/Executive Job Purpose

Responsible for managing and executing the day-to-day client project work. Reporting to the Director(s), you will be responsible for managing the entire customer project, delivering consistent, on-time excellent results that delight the clients.

Account manager/Executive Job Duties

  • To assist the Account Director in all areas of client management and project delivery

  • Serve as a focal point of contact for all customer account management matters

  • Build and maintain strong, long-lasting client relationships

  • Develop trusted advisor relationships with key accounts, customer stakeholders and executive sponsors

  • Ensure the timely and successful delivery of our solutions according to customer needs and objectives

  • Clearly communicate the progress (to the Directors) of monthly/quarterly initiatives to internal and external stakeholders

  • Develop new business with existing clients and/or identify areas of improvement to meet sales quotas

  • Forecast and track key account metrics (e.g. quarterly sales results and annual forecasts)

  • Prepare reports on account status

  • Identify and grow opportunities within territory.

Personal Specification

  • Proven work experience as an Account Manager, Account Executive, Key Account Executive, Junior Account Executive or relevant role

  • Demonstrable ability to communicate, present and influence key stakeholders at all levels of an organisation, including executive and C-level

  • Solid experience with CRM software (e.g. Salesforce, Capsule CRM or HubSpot) and MS Office (particularly MS Excel)

  • Experience delivering client-focused solutions to customer needs

  • Proven ability to juggle multiple account projects at a time, while maintaining sharp attention to detail

  • Excellent listening, negotiation and presentation abilities Strong verbal and written communication skill

  • Excellent communications skills with a creative flair

  • Organised and possess the ability to work independently and as part of a team

  • B2B experience is an advantage

  • In addition to the core skills you will have an outgoing, can do attitude and be keen to learn about inbound marketing.

Terms and benefits

  • Role will be subject to a 3-month probationary period

  • Normal office hours are 9:00-17:00 (35 hours per week)

  • 28 days annual holiday entitlement

  • Social events

  • Relaxed working environment

  • Permanent, full-time role, Chester city centre office (five minutes walk from train station)

  • Salary: Competitive and dependent on experience.

To apply, please send your CV and cover letter to Anything else you feel will strengthen your application is also welcome.